Complaint·April 26, 2023

Regarding the allegation: Staff slapped resident It was alleged that staff slapped resident #1 (R1). An interview with R1 denied claims that staff at Lovely Community Healthcare ever physically abused them or slapped them. Staff denied all claims that they had slapped R1 while providing care. Staff said that although R1 would present behavioral difficulties such as resistance to cleaning their room or keeping it organized, they never slapped R1. Staff further claimed that if R1 needed anything or asked for something they would comply. R1’s physician stated that they did not know if the concern addressed was in regard to this facility or a previous facility at which R1 resided for a number of years. R1’s physician stated that due to past experiences and trauma they believed that R1’s claims have the potential to lack validity in relation to the claims being brought against this facility. R1 claimed that they had not had negative interactions with the facility staff other than a personal disagreement with the Administrator related to insurance. Residents claimed that staff had appropriate relationships with the residents and denied claims that staff had ever been physically abusive. Residents did not have any negative things to say about the staff. Based on the information obtained, there is insufficient evidence to support the claim that staff slaps residents. This allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff sexually harassed resident It was alleged that staff sexually harassed resident #1(R1). An interview with R1 denied claims that staff at Lovely Community Healthcare have ever made any sexual advances, made sexual remarks, or ever touched them in appropriately. Staff denied all claims that they have sexually harassed any resident. Staff said that although R1 would present behavioral difficulties such as resistance to cleaning their room or keeping it organized, they were never talked to inappropriately or sexually harassed. R1’s physician stated that they did not know if the concern addressed was in regard to this facility or a previous facility at which R1 resided for a number of years. R1’s physician stated that due to past experiences and trauma they believed that R1’s claims have the potential to lack validity in relation to the claims being brought against this facility. R1 claimed that they had not had negative interactions with the facility staff other than a personal disagreement with the Administrator related to insurance and that staff had never harassed them in any way. Residents claimed that staff had appropriate relationships with the residents and denied claims that staff had ever been inappropriate with them. Residents did not have any negative things to say about the staff. Based on the information obtained, there is insufficient evidence to support the claim that staff sexually harassed resident. This allegation is deemed Unsubstantiated at this time. ***Continued on LIC 9099-C*** Regarding the allegation: Resident not being fed meals It was alleged that staff was not feeding meals to resident #1(R1). An interview with R1 denied claims that staff at Lovely Community Healthcare have left them without a meal. Staff denied all claims that they have ever not fed a resident in care. Staff said that when residents are resistant to eat at meal times that they ensure that there is a meal available to them at any time. Additionally, LPA observed on multiple occasions that staff were preparing meals at various times of the day and observed resident’s eating either in their room or at the dining room table. R1’s physician stated that they did not know if the concern addressed was in regard to this facility or a previous facility at which R1 resided for a number of years. R1’s physician stated that due to past experiences and trauma they believed that R1’s claims have the potential to lack validity in relation to the claims being brought against this facility. R1 claimed that they had not had negative interactions with the facility staff other than a personal disagreement with the Administrator related to insurance and that they loved how staff cooked meals. Residents claimed that staff cooked wonderfully and denied claims that staff had ever left them without food. Residents did not have any negative things to say about the staff. Based on the information obtained, there is insufficient evidence to support the claim that resident is not being fed meals. This allegation is deemed Unsubstantiated at this time. No immediate health and safety concerns observed during today's visit. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.