complaint·March 13, 2025

Staff did not communicate with resident's responsible party in a timely manner. On the allegation that staff did not communicate in a timely manner, the concern of the RP is that they requested photographs taken by facility staff of R1 of a specific event, and as of 03/28/2024 the facility staff had not provided the photos to the RP. To investigate the allegation the LPA interviewed the staff and the licensee about the photos taken by S1 during a time when R1 was being changed by staff (S1). The interviews revealed that the process of taking the pictures of R1 was done in four (4) steps as requested by the RP. The pictures were taken accordingly except for step three (3) when the staff got distracted by the RP, and was unable to get the third picture and S1 explained to the RP why they didn’t take the picture. Furthermore, S1 stated that the RP was taking pictures at the same time as S1. Base on the information obtained through interviews; although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not allow resident's responsible party to feed resident in care. On the allegation that staff are not allowing the responsible party to feed R1, it is the concern of the Reporting Party that the responsible party has been told not to feed R1. The LPA interviewed the Licensee and S1 about preventing the responsible party to feed R1. The LIcensee and staff stated, “We have never told the responsible party not to feed R1, the responsible can if they want to come during the mealtimes. Furthermore, the Licensee and S1 stated that during one occasion the RP asked R1 who they prefer to be fed by, and R1 pointed to the staff. Base on the information obtained through interviews; although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time. No citations were issued at this time. Exit interview was conducted and a copy of the report was issued.