Complaint·September 9, 2021

Continued from LIC 9099 Additionally, LPA Dulek conducted interviews with other relevant parties telephonically on 4/21/2021 and 4/22/2021. The following was then determined: Record review revealed that LTCO representatives had visited at the facility on 4/9/2021. There were two LTCO representatives signed in on that day. Interviews revealed that the LTCO representatives were not escorted throughout the facility and were allowed to move freely and visit whomever they chose. One LTCO representative went inside a resident room and remained there the entirety of their visit. One LTCO representative walked around the facility and it was the LTCO representative who chose not to meet privately with any residents during that visit. Based on all information gathered, the Department does not have sufficient evidence to prove the complaint allegation. Therefore, the above allegation “Facility staff is not allowing the LTCO to have confidential meetings with residents” is deemed UNSUBSTANATIED at this time. Exit interview conducted. No citations issued. A copy of this report was provided to the Administrator via email.