Complaint·February 16, 2023

Licensing Program Analyst (LPA) KaSandra Lopez conducted an unannounced subsequent complaint inspection at the facility today regarding the above allegation. The LPA met with Administrator Jill Ford at 10:11 AM and explained the reason for the visit. The allegation of 'Facility does not provide a comfortable environment for residents' alleges residents are fearful to speak with the long term care ombudsman. During the course of the investigation, on 07/21/2021, the LPA interviewed with six residents between 1:24 PM and 3:00 PM. Interviews revealed residents interviewed had no fear of speaking with the long term care ombudsman or fear of retaliation by anyone if they spoke with the ombudsman. Based on this information, there is insufficient evidence to support the allegation occurred. Therefore, the allegation is deemed unsubstantiated at this time.