Incident investigation·June 25, 2024

Licensing Program Analyst (LPA) Esther Cortez conducted a Case Management - Incident visit. LPA met with current Executive Director (ED) Betsy Mccoy and explained the reason for the visit. On 06/24/2024, the facility submitted an Unusual Incident/Injury Report (LIC624) pertaining to Resident #1 (R1) and Resident #2 (R2). It was reported that on 06/21/2024, R1 reported to the ED that their credit card was stolen on 06/20/2024 and during the facilities investigation, the ED was informed that R2's credit card was also stolen. During today's inspection, the LPA conducted an interviewed with the ED and obtained pertinent documents. According to the ED, the facility has a theft and loss program in place and are currently conducting an investigation to assist the residents. ED also stated that she was informed police reports were made by the residents or resident's family members. Additionally, the ED revealed that she receive information that R2's credit card information was stolen and not the actual credit card, outside of the facility. If further investigation is required, the LPA will return at a later date. Exit interview conducted and report reviewed. A copy of the report was provided.