Complaint·October 22, 2024

On the allegation " Facility is not providing quality meals "; it is the concern of the reporting party that the facility is not providing fresh meals, serves frozen vegetables, do not have a variety of meals, and serve pork two to three times a week. On 09/23/2024, the LPA observed the kitchen around 2:50 p.m. and observed the following vegetables on stock such broccoli, carrots, potatoes, zucchini, tomatoes, squash, bell peppers, and cucumbers. Staff interview with the dining director revealed that food is prepared based on the menu, pork is served once a week, and that the facility has an alternate menu that the residents can order from if they do not like the meals for that day. Residents were interviewed about the food quality on 09/23/24 and during today’s visit. Ten out of Ten residents stated that the food is fresh, there is variety, and they have no concerns regarding the quality of the food, with one resident stating the quality of the food is excellent. On 09/23/24, the LPA observed a resident eating meat loaf with brown gravy, with smashed potatoes and green beans for dinner at approximately 4:06 p.m. During today’s visit, at approximately 1:20 p.m. the LPA observed a Fajita bar served for lunch with chicken, shrimp and beef options and onions and bell peppers. Beginning at 4:45 p.m. the LPA observed residents eating either a soup, sandwich, or seafood newburg over biscuit with mixed vegetables during dinner. Based on the information gathered through interviews and observation, the allegation that the Facility is not providing quality meals is deemed Unsubstantiated at this time. Exit interview conducted. Today's report was reviewed and emailed to the Executive Director.