Incident investigation·September 16, 2024

Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced Case Management – Incident visit at 09:30 a.m. for the purpose of investigating self reported incident reports. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Ryan Landseadel and Patrick Brown. Upon arrival, LPA and QAS met with Program Director Cristina Williams and explained the reason for the visit. On 09/02/2024, at approx 11:50am, Staff #1 (S1)  informed program manager Cristina Williams that on the evening of 09/01/2024, Resident #1 (R1) informed  S1 that Staff #2 (S2) allegedly hit R1 on their arm. No discoloration / marks were found on R1's arm. Today, LPA and QAS conducted physical plant, interviewed staff, clients and reviewed and obtained copies of pertinent documentation relevant to the investigation. LPA and QAS interviews with four (4) staff and R1 revealed they all have not observed any staff become physically or verbally aggressive with any clients in care. Each person interviewed did not express any immediate or potential concerns for staff becoming physically or verbally aggressive with them at this time. Records review of internal investigation conducted by Program Manager did not reveal any immediate or potential concerns for staff becoming physically or verbally aggressive with residents at this time. Based on interviews and records review no immediate or potential health and safety concerns were observed during the visit and no deficiencies cited at this time.