Incident investigation·February 12, 2024

Licensing Program Analyst (LPA) Teresa Camara conducted a Case Management - Incident visit regarding a self-reported incident which took place on 2/9/2024. LPA met with the Director of Health Services (HSD) Heather Hampel, RN (registered nurse) and explained the reason for the visit. During LPA's visit the administrator was not at the facility. On 2/9/2024, at approximately 8:15 a.m., Resident 1 (R1) was receiving assistance from Staff 1 (S1). S1 was observed to handle Resident 1 (R1) roughly, slap R1, grab R1 by the neck and shoulder, verbally threaten R1, and push R1 in the hallway. The Ventura County Sheriff's Office was called and ultimately arrested S1. During LPA's visit today, 2/12/2024, LPA met with HSD at 9:35 a.m., reviewed records at 9:45 a.m., toured the facility at 10:04 a.m., attempted to interview R1 at 10:21 a.m. and interviewed HSD at 10:26 a.m. At 11:20 a.m. HSD showed LPA video they caught of part of the incident in the hallway. The HSD is working with their Information Technology (IT) department to get copies of the video for the Sheriff and CCL. LPA will need to return at a later date to continue the investigation. No deficiencies were observed. A copy of the report was issued.