Complaint·July 14, 2021

Interview with S1 revealed that they transported R1 in their personal vehicle to an appointment. S1 stated that the Administrator did not request a copy of their current automobile insurance information and they were not required to do any safety checks on the vehicle prior to transporting R1 to their appointment. Starting at 11:35 am LPA's observed S1's vehicle with working blinkers, hazards, brake lights, horn and headlights. LPA's observed a crack on the passenger side windshield. S1 stated that the crack on the windshield happened on 7/10/21. LPA's observed current automobile insurance information for S1's vehicle. Based on the information obtained during the course of the investigation the allegations are deemed substantiated at this time. Exit interview conducted. Today's reports and appeal rights were reviewed and emailed to Administrator. lock from R1's bathroom door however, R1's responsible person stated that R1 would not have privacy so Licensee/representative placed the lock back on the bathroom door. Licensee/representative stated that the lock is a toggle lock and can be locked and unlocked from both sides of the door. During Interview with R1 at 12:19 pm R1 pointed out the lock on their bathroom door indicating that the door was locked. LPA's observed R1's bathroom door to be unlocked. R1 stated that sometimes the door is locked sometimes it is not locked. Interview with S2 and S3 starting at 11:56 am revealed that they were unaware of R1's bathroom door being locked and R1 not having access to the bathroom. Based on the information obtained during the course of the investigation the allegations are deemed unsubstantiated at this time. Exit interview conducted. Today's reports and appeal rights were reviewed and emailed to Administrator.