Complaint·May 17, 2022

LPA Ascencio received February and March 2022 staffing schedule. Review of the schedules revealed that there has been 2 staff members for the 1 st shift (7:00 a.m. – 3:00 p.m.), 2 staff members for the 2 nd shift (3:00 p.m. – 11:00 p.m.) and 2 staff members for the 3 rd shift (11:00 p.m. – 7:00 a.m.). Further staff interviews also revealed that Resident #1 (R1) moved in early March 2022 and has had a hard time adjusting to the facility. When R1 moved in, they would wander within the community screaming and yelling for help. Staff would intervene and attempt to redirect with some days more successful than others. Continued staff interviews also revealed that they have cameras throughout the facility and when R1 yells for help, they notice on the cameras that R1 is not in any immediate danger. Further staff interviews also revealed that staff use various methods of interventions to redirect R1 including a calm demeanor, creative verbal responses and meaningful activities. One of the last interventions for R1 is the use of medication, which they are prescribed for agitation. Interview with R1 starting at approximately 2:10 p.m. on 03/23/2022 revealed that they like the place they currently live at. R1 also mentioned that they do not have a problem with any staff or residents in the facility. Further interview with R1 also revealed that they do not yell for help, they just let the staff know what they need and that the staff are good and treat them nice. Based on file review and staff and resident interviews, the allegations; Facility failed to meet the needs of the residents and facility has insufficient staffing are deemed Unsubstantiated at this time. Exit interview conducted and copy of the report provided to admin via email.