Complaint·December 1, 2021

another resident. Although the allegation may have happened, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time. The complaint also alleged that staff did not prevent resident's from engaging in verbal altercations . Interview on 10/27/2021 with Matt revealed that there was a verbal altercation between the two (2) residents, but it did not get physical. Matt was told that they were yelling at each other and that staff came in and removed them both. Staff #1 (S1) interview on 11/23/2021 revealed that about 2 months ago, Resident #1 (R1) and Resident #2 (R2) were in an activity when R2 started to yell and call R1 names because are R1 was people watching. R1 and R2 got confrontational that S1 had to step in between the 2, called for assistance from other staff members. Once the staff members arrived, both R1 and R2 were removed from the activity room. Interview with S2 and S3 revealed that there was another verbal altercation between R1 and R2 in the dinning room. R1 would frequently buy snacks at a liqueur store. R2 would eat the snacks and would tell R1 to pick up their trash. R1 became upset and stopped purchasing snacks. R2 confronted R1 in the dinning room and began yelling and screaming. S2 and S3 stepped in between R1 and R2, called other staff for escort assistance to remove both residents from the dinning room. Additional staff interviews on 11/23/2021 revealed that since the verbal altercations, R1 and R2 have not been confrontational and have attending activities throughout the community with continued reminders of code of conduct. Although the allegation may have happened, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time. Although both allegations have been determined to be unsubstantiated, a conversation was held with the Operations Manager during the exit interview of today’s visit. LPA stressed the importance of knowing clients’ personal rights and having staff that are property trained to handle any situation. LPA advised to conduct additional training on behavior interventions. Exit interview conducted. Copy of the report provided via email.