Complaint·August 31, 2022

Concerns were that resident #1 (R1) did not receive medication in a timely manner on 2/19/22 as R1 was not given their lunch medication and it was already after 2 pm. Interviews conducted on 2/24/22 starting at 11:07 am and on 8/23/22 starting at 3:09 pm revealed that residents have not had any issues with receiving the medications timely. A review of R1’s medication records conducted on 08/11/22 starting at 10:17 am revealed that R1 did not have any scheduled afternoon medications. Based on interviews and record review the allegation that resident #1 (R1) did not receive medication in a timely manner is deemed unsubstantiated at this time. Exit interview was conducted. Today's reports and appeals rights were reviewed and emailed to the Administrator left soiled for a long period of time is deemed substantiated at this time. Concerns were that resident #1 (R1) does not have access to personal possessions on 2/19/22 R1 was observed without their hearing aids and they were nowhere to be found in R1’s room at approximately 2 pm and was retrieved from the medication technician who had put them in their office the prior night. Interviews conducted on 2/24/22 starting at 11:07 am and on 8/23/22 starting at 3:09 pm revealed that there was a note in the medication room which stated that it was requested by R1’s family that R1’s hearing aids be put on in the morning and taken off at night and kept in the medication room. Staff stated that they were not aware that R1 wore hearing aids. A review of R1’s facility records conducted on 08/11/22 starting at 10:17 am revealed that R1 wears hearing aids. Based on interviews and documentation received staff did not assist R1 with their hearing aids the morning of 2/19/22 as they were not aware that R1 wore hearing aids therefore, the allegation that resident does not have access to personal possessions is deemed substantiated at this time. Concerns were that staff did not provide meals to resident #1 (R1) on 2/19/22 as R1 was asked if they had breakfast or lunch around 2 pm and they indicated that they did not. Interviews conducted on 2/24/22 starting at 11:07 am and on 8/23/22 starting at 3:09 pm revealed that on 2/19/22 a little before 11 am staff went to check on R1 and R1 insisted on staying in bed. Staff stated that they did not know if R1 had breakfast or lunch that day and are not aware of R1 receiving a meal tray for breakfast or lunch that day. A review of R1’s facility records conducted on 08/11/22 starting at 10:17 am revealed that R1 required assistance with escorts to/from dining room. Based on interviews and documentation received the allegation that staff did not provide meals to resident is deemed substantiated at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): Exit interview was conducted. Today's reports and appeals rights were reviewed and emailed to the Administrator.