Complaint·March 20, 2025

(continued from LIC9099) Regarding the allegation facility staff did not ensure resident's records were complete: This allegation was regarding R1 being on hospice but not having a completed POLST document. R1 was not conserved nor did R1 have anyone with Power of Attorney over their medical decisions. R1 did not have a next of kin or other responsible party known to the facility. The administrator had been reaching out for assistance from the Long Term Care Ombudsman and Ventura County Adult Protective Services since October of 2024 to get a public guardian for R1. The administrator worked with the hospice agency to get R1 on hospice. The hospice agency obtained reports from two independent physicians as well as their own physician to approve R1 for hospice services. However, all of the physicians stated they could not ethically complete the POLST/DNR (do not resucitate) for R1. R1 was not able to make decisions for themselves. Therefore, the POLST was incomplete. Based on this information, this allegation is deemed Unsubstantiated at this time. No deficiencies observed. Exit interview conducted and report issued.