Complaint·April 17, 2025

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegation. LPA met with Administrator Jill Morris Chapman and explained the reason for the visit. At 10:35 a.m. LPA requested pertinent documents. At 10:55 a.m. LPA spoke with the maintenance director. At 11:00 a.m. LPA spoke with the administrator and reviewed documents. At 11:40 a.m. LPA and Administrator attempted to locate Resident 1 (R1) at the facility, however R1 left for a walk and was not going to be back for an extended time. At 12:05 p.m. Administrator texted R1 who responded the complaint "was a mistake based on a misunderstanding." R1 stated after meeting with the Administrator and Long Term Care Ombudsman everything was clarified and R1 does not wish to pursue this complaint. Based on this information, the above noted allegations are deemed Unsubstantiated at this time. Exit interview conducted and report issued.