Complaint·March 18, 2026

be complete. Resident and staff interviews revealed that R1 is checked on and repositioned about every two (2) hours during the day and night. Interviews revealed there has not been a time when staff did not check on R1 or that any other resident reported they were not checked on timely. R1 indicated they have a call button to push if assistance is needed and that staff respond fairly quickly. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "staff did not ensure resident was given food," it was alleged that R1's food was not delivered to their room. Interviews revealed that R1 is on tray service, as R1 is bed-bound. When R1 first moved in, there was one (1) occasion where R1's tray was brought to their room, but R1 did not wish to eat at that time and the tray was removed from R1's room prior to R1 eating. However, R1 indicated this was resolved and there have been no concerns related to their meals since. During today's visit, LPA observed R1 with their tray on the bedside table and R1 was eating and drinking. Staff interviewed indicated that either dining staff or caregiving staff, whichever is available earliest, delivers meals to the residents who are on tray service. Caregiving staff will then collect trays from the residents upon meal completion. Interviews revealed there has never been a time any resident did not receive a meal. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of today's report was provided.