complaint·June 20, 2023

Allegation: Staff are not assisting the resident with medications correctly The allegation alleges staff are not giving R1 the correct medications and do not always give R1 all of their scheduled medication. During the 03/10/2023 inspection, the LPA reviewed medications and medication records for R1 and did not observe medication errors or discrepancies. Interviews with staff revealed no knowledge of R1 not receiving off their medications or any medication errors. Interviews with residents during today's inspection revealed no issues or concerns related to medications. Based on the information received, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Staff are not assisting the resident with medications correctly is deemed unsubstantiated at this time. Allegation: Resident did not receive medication timely The allegation alleges R1 was experiencing stomach pain and requested medication on or around 03/03/2023 but never received any medication. During the previous inspection, the LPA reviewed medication records, including the medication administration record, the Med Tech cross over notes, and resident notes for R1. The LPA did not observe any documentation to support a PRN medication was requested or administered for R1 on or around 03/03/2023. Interviews conducted with staff revealed no knowledge of R1 requesting a medication and it not being provided to R1. Interviews with residents during today's inspection revealed no issues or concerns related to medications. Based on the information received, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Resident did not receive medication timely is deemed unsubstantiated at this time. Allegation: Staff does not treat resident with dignity and respect The allegation alleges an unknown staff member went into R1's bedroom on or around 03/03/2023 and yelled at R1 and no one responded when R1 called for help. Record review revealed R1 had a history of being combative with staff, verbally abusive to staff, and would throw items at staff when upset. Interviews with staff revealed no knowledge or have witnessed any staff members yell at R1. Interviews with residents revealed no issues or concerns regarding how staff speak and interact with residents. Based on the information received, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Staff does not treat resident with dignity and respect is deemed unsubstantiated at this time. Report continued on LIC 9099-C. Allegation: Staff is not assisting resident with paying their bills The allegation alleges R1 was having trouble managing their bills and staff were not assisting R1. During the interview with the Administrator on 03/10/2023, he stated R1 was independent and has never requested assistance with paying their bills. The Administrator stated they would speak with R1 and provide assistance as necessary for R1. Staff interviewed also stated R1 was independent and never expressed any concerns with paying their bills or requested any assistance. Based on the information obtained there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Staff is not assisting resident with paying their bills is deemed unsubstantiated at this time. Exit interview and report reviewed with the Wellness Director. A copy of the report and appeal rights were provided.