complaint·May 12, 2025

On the allegation, “Facility staff not providing activities for residents,” it is the concern of the reporting party that "a select few" (6 out of 35 Memory Care residents) are allowed to engage in planned activities other than watching television. Memory Care Staff interviews revealed that the community provides activities for all the residents, the Activity Director oversees the activities based on the Activity calendar, and staff encouraged all residents to participate. However, due to certain limitations (such as being bedbound or cognitive limitations) some residents are not able to participate, and some choose not to participate, but all are allowed to participate. On 03/17/2025, LPA Cortez observed various residents water painting in the dining room and observed staff asking other residents in the common areas and in their rooms if they wanted to join, some did, and some denied. On 04/29/25, at 10:40 a.m. the LPA observed ten (10) residents exercising in the common area. The LPA observed staff asking other residents if they liked to join the exercise activity and was able to encourage two additional residents to participate. Right after the exercising activity ended, the residents proceeded to do a cognitive activity called “The Chronicles” and residents were observed to be reading “The Daily Chronicle” which is a newspaper style article of random facts and information, trivia and a word scramble. Shortly after, the TV in the common room was turned on, and residents seemed to be enjoying themselves, while other residents were in the patio, or in their rooms. Between 11:00 am and 12:00 pm, the LPA observed staff assisting residents washing their hands and getting ready for lunch. After lunch, the LPA observed 5 residents playing bingo. Around 3:30 pm before dinner, the LPA observed about 12-15 residents out in the courtyard with staff listening to music. The activities the LPA observed matched the planned activity calendar. The LPA took notice of which residents were not present and at 3:50 p.m. the LPA went to a resident’s room of a resident that was not present during activities and asked if they wanted to join. The resident revealed that they were aware of the activities and did not want to participate. Based on interviews and observations, there is insufficient evidence to support the allegation that “Facility staff not providing activities for residents,” Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of this report issued.