complaint·April 9, 2026

Regarding the allegation: 1.) Staff do not ensure that outside vendors are not video recording/taking pictures of residents in care. It was alleged that an outside vendor hired by the facility took videos of residents and posted it on social media without consent from the residents. The complainant is alleging that the videos posted are a privacy violation towards residents. Interview the Activity Director (AD), Sarina Espinosa confirmed that an outside vendor did perform at the facility on February 26th, 2026. Interview with AD revealed that majority of residents have signed consent forms for photographs. The AD explained that the vendor reached out to them to perform, as the vendor had already performed at the facility’s other location. The AD explained that she did not sign the vendor’s disclaimer regarding residents being recorded and the possibility of the videos being uploaded to the vendors social media accounts. The LPA reviewed the vendor’s social media, specifically Instagram and noted that the vendor posted six (6) videos of their performance at the facility since February 27th, 2026. The videos are of the vendor singing and dancing with residents. In the videos, the vendor is singing inappropriate jokes. One video posted on March 4, 2026, the vendor said the following “We moving we grooving falling and bruising” and “Got pain all in ur neck? In ur back? In your crack?” The AD stated that the residents appeared to be enjoying the performance. The AD and Interim ED were not aware that the videos of the performance and residents were posted onto the vendors social media accounts. The LPA had a conversation with the AD regarding personal rights and appropriate entertainment for the residents. The AD stated that going forward she will ensure that all outside vendors are appropriate for the residents. Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation, “Staff do not ensure that outside vendors are not video recording/taking pictures of residents in care” is deemed Substantiated at this time. Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit (See 9099-D). Exit interview conducted with Interim Executive Director (ED) Stephani Smith. A copy of the report and appeal rights were provided.