Complaint·November 17, 2022

Licensing Program Analyst (LPA) JoAnn Rosales conducted a subsequent complaint visit to deliver findings for the above allegation. LPA met with Executive Director Lance Shenk. Concerns were that the facility failed to respond to residents responsible persons correspondence. On 3/29/22 starting at 1:03 pm interviews were conducted with facility staff, on 10/13/22 starting at 3:45 pm and on 11/9/22 starting at 3:57 pm interviews were conducted with residents responsible persons. Based on our investigation there is insufficient evidence to support the allegation that the facility failed to respond to residents responsible persons correspondence therefore, the allegation is deemed unsubstantiated at this time. There was a conversation held during today’s visit with Executive Director Lance Shenk regarding the allegation. Executive Director stated that they understood. Exit interview conducted. Today's report and appeals rights were reviewed and emailed to the Executive Director.