Complaint·December 30, 2024

On the allegations, “Staff are not properly caring for the residents, and Staff are not checking on residents during the night,”; it is the concern of the reporting party that staff are not checking on Resident 1 (R1) during the night and staff do not know what is wrong with R1 therefore do not provide proper care. Interviews with random residents revealed that they do not have any concerns with the care being provided and staff check on them frequently including during the night. Interviews conducted with staff revealed that they believe they provide adequate care to all residents. Residents are checked every two (2) hours throughout the day and night however it depends on each residents care plan, some residents may be checked on every hour, and if any resident requests assistance they are ready to help. Staff from all shifts including the NOC shift revealed that R1 was frequently checked on and would press their pendant quite often. Additionally, staff revealed that they have access to the resident’s care needs plan and if there’s ever a time, they are not knowledgeable regarding something in the resident’s care needs plan, they will call their care lead or nurses to be able to assist the residents. Furthermore, interviews conducted with R1’s family revealed they had no concerns with the care provided to R1. R1’s family stated that staff have gone out of their way to assist R1. Based on all the information gathered during the course of the investigation, the above allegations, are deemed Unsubstantiated at this time. On the allegation, “Staff took away residents’ medication”; it is the concern of the reporting party (RP) that staff took away Resident 1’s (R1’s) medications. RP did not provide additional information. To investigate the allegation the LPA conducted interviews and file review. Staff revealed that R1 had always been under medication management and could not have access to medication, therefore staff would need to confiscate medication from R1. A review of R1’s Physician’s Report (LIC602A), dated 07/25/2023, indicated R1 is not able to administer or store their own prescription and PRN medications. Based on interviews and file review the above allegation is deemed Unsubstantiated at this time. Exit interview conducted. No citations issued. Report was reviewed and a copy was issued.