Complaint·March 28, 2025

(continued from LIC9099) Regarding the allegation staff do not ensure residents care needs are being met: LPA reviewed records which indicated R1 was receiving medical care with area physicians and clinics. R1 received home health services at the facility. R1 received assistance from facility nurses as well. Interviews with staff confirmed R1 was receiving treatment, however sometimes R1 would refuse care or refuse to go to scheduled appointments. Interviews with other residents confirmed they receive the care they need from staff and appointments are scheduled with their medical care providers. Residents stated all of their care needs were met. There were two residents who considered R1 a friend and stated R1 did complain about their medical condition but staff did they best they could to assist R1. Based on interviews and records reviewed this allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation staff do not ensure transportation arrangements are being provided: LPA interviewed staff who stated they have a full time driver for their bus and they also have a town car available. If more than one resident has a medical appointment in the same area around the same time they will confirm with the residents that it is ok with them to go together and they will take the bus. If the bus is being used for activities then they take residents to their appointments in the town car. R1 would use both options. Staff stated sometimes R1 would refuse to go to scheduled appointments. All of the residents interviewed stated the staff keep a list of appointments at the front desk and the driver reminds residents of their appointments and the time they need to leave. Based on interviews this allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation staff do not ensure resident is spoken to in an appropriate manner: This allegation specifically referred to staff using foul language around residents. LPA interviewed staff and none of them ever witnessed any staff using foul language around residents. LPA interviewed residents and none of them have ever experienced or witnessed staff using foul language around residents. Based on interviews this allegation is deemed UNSUBSTANTIATED at this time. No deficiencies observed. Exit interview conducted and report issued.