complaint·November 5, 2024

LPA conducted both resident and staff interviews as well as reviewed call response logs for the time period surrounding the complaint. Staff interviewed indicated they try to respond as soon as possible when a resident pushes their button for assistance. The facility policy is no more than a 5 (five) to 10 (ten) minute call response. At the time of the complaint, staff reported there had been some functionality issues with the computer system the facility utilizes. This resulted in calls not showing up even when a resident pushed their button for assistance, so staff were unaware the resident pushed their call button. Residents interviewed indicated that it takes too long for staff to respond when the resident needs assistance up to 30 minutes. Staff interviewed confirmed that at the time of the complaint, residents were waiting too long. A review of Code Alert Alarm Response Report provided for 8 (eight) days around the time of the complaint revealed 49 (forty nine) calls that had a call response time of greater than 10 (ten) minutes, of which 12 (twelve) had a response time of 20-30 minutes, and 2 (two) that were over 30-minute response. Based on interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 9099-D). Exit interview conducted, appeal rights discussed, and a copy of this report and appeal rights were provided. It was alleged that staff were tested positive for COVID, yet continued to work at the facility wearing masks. During the initial visit, LPA did observe facility staff wearing surgical masks. LPA inquired as to why staff were wearing masks and facility management indicated it was a precaution due to flu season and the upcoming holidays. Interviews revealed that there was a staff on the skilled nursing side of the facility that had recently tested positive for COVID, but that this staff had not recently worked in the Assisted Living side of the facility. Management indicated there were no current active staff cases that had been reported. LPA confirmed with Ventura County Public Health that at the time of the complaint there was no active outbreak at this facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time . No citations issued related to the above allegation. Exit interview conducted. A copy of today's report was provided.