complaint·January 2, 2024

On the allegation that the facility staff prevented a resident from having visitors, it is the concern of the reporting party (RP) that on two separate occasions two of the resident’s visitors (V1) and V2) were not allowed to visit due to a restraining order being in place preventing them from visiting R1. The first visit was approximately on 12/11/2023, and the second visit was on 12/18/2023. Per the RP, the facility staff stated that they could not visit R1 due to a restraining order (RO) preventing V1 from visiting R1. The facility staff were unable to present proof of the RO to the visitors and were told that if they refused to leave, the facility staff would call law enforcement. The interview with the facility's Wellness Director revealed that on 12/12/2023, a person related to R1 left message at the front desk stating that there was a restraining order for V1 and not to allow them to visit R1. However, the WD added that the facility staff did not confirm the validity or existence of the RO, before preventing the visitors to visit R1. Therefore, on 12/18/2023, when V1 and V2 arrived at the facility they were informed that they could not visit R1. R1’s visitors were asked to leave, and per the WD, the V1 and V2 refused to leave, and V1 and V2 became belligerent in the facility’s lobby, consequently law enforcement was called. Law enforcement from the Ventura County Sheriff’s office was called to the facility. Detective Juarez arrived at the facility and verified that there was not a restraining order in place for any visitors for R1. According to the WD, due to the V1’s belligerent behavior, Detective Juarez asked V1 and V2 to leave the premises on 12/18/2023. The LPA interviewed R1 about their desire to receive visitors, specifically V1 and V2. The R1 stated that at this time, they do not wish to be visited by V1, and that they do want to see and be visited by V2. On 01/02/2024, at approximately 12:30 p.m. R1 informed facility staff that they wish to receive visits from V2. Based on the information received through interviews, the information revealed that the facility did not do their due diligence in confirming that a restraining order was in place, before preventing the visitors from visiting R1. Therefore, the allegation that the facility staff prevented a resident from having visitors, is deemed Substantiated at this time. Per the California Code of Regulations (CCR), Title 22, see LIC 9099-D for deficiencies cited. Citations were issued. Exit interview was conducted, signatures obtained. A copy of the report and Appeal Rights were issued.