complaint·December 7, 2023

According to reporting party (RP), in the video, S1 and S2 were mocking and ridiculing R1. This was brought to the attention of the Executive Director and Memory Care Director. RP was unsure whose cell phone it was recorded on or if the video was posted. The video recording was shown to staff in the facility's break room. The video was taken in the memory care unit in R1’s bathroom. Both S1 and S2 were seen on the video with R1, making fun of R1 in the recording. LPA interviewed six (6) staff on 2/9/2023 between 11:30AM to 3:45PM. Conflicting information was provided by staff. S1 and S2 denied that they ever recorded R1 in the shower or that they ever mocked and ridiculed R1. Both S1 and S2 reported that they do take pictures with residents and record sometimes with families consent to share with families. Two out of the six staff interviewed reported seeing this video. One staff reported it was a video and audio recording and S1 and S2 were making fun of R1, mocking and ridiculing R1 in the video. Another member of staff reported that they did see a video however there was no audio. This staff stated that R1 was seen in the video with back to the camera getting in the shower. Staff stated that the only thing you can see was the back of R1’s head nothing else. Four other staff named as witnesses interviewed denied ever seeing any video recording in the break room of R1. LPA discussed this allegation with the ED. Furthermore, it was explained that the alleged video recording was reported by concerned staff. An internal investigation was conducted, and staff were interviewed by the ED. Staff interviewed denied the allegation. No staff came forward about seeing this video in the facility break room to corroborate the allegations. ED mentioned that a meeting was held with all memory care unit staff regarding facility house rules, policies and procedures were reviewed. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the above allegations “Staff video recorded resident without permission and Staff mocked resident” is deemed UNSUBSTANTIATED at this time. Regarding allegation “Staff speak to residents disrespectfully” – RP expressed concerns about the Memory Care staff at the facility. RP reported that about a week ago, resident #2 reported to RP that S3 called R2 an "idiot." RP claims that R2 is cognitively aware, and this wasn’t the first time this resident reported verbal abuse by this same staff. RP stated that this was reported to the Memory Care Director, but nothing came of it. RP has heard the same staff last year in the dining room speaking to residents in rude condescending way and it was reported to the former Director and Health Services Director (HSD) at the time. RP also stated that the memory care unit HSD, S1 and S2 are also often disrespectful and rude. Staff interviews conducted revealed conflicting statements. Staff interviewed denied the allegation. (Continue to LIC9099c) LPA attempted to interview residents in the memory care unit. Random residents approached did not respond to LPA’s greeting to converse with LPA. Residents did not comprehend basic questions asked. LPA was able to interview a visitor at the facility on 02/09/2023 and they reported that they are at the facility at least 2-3 times a week and have not observed any staff to be disrespecting or rude with residents. Attempt was made to reach former staff on 11/1/2023, 11/13/2023 and 11/14/2023. Other potential witnesses interviewed on 11/13/2023 expressed that they like the facility and they have not observed/witness any staff to be disrespectful or rude to residents in care. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the above allegation “Staff speak to residents disrespectfully” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was provided.