complaint·December 23, 2024

Report continued from LIC9099.... On the allegations, “Facility staff spoke inappropriately to resident, Facility staff refused to assist resident with mobility, Facility staff refused to assist resident with dressing”; it was alleged that two (2) staff (S1, S2) called Resident 1 (R1) “fat”, “heavy”, and “disgusting,” refused to help R1 with mobility issues such as getting out of bed and refused to help change their clothes. Date was not provided. Interview conducted with R1 on 11/29/2023 revealed that they were confronted by a couple of workers in a mean way, staff told R1 to get ready and get dressed, however R1 is not able to do it by themselves. R1 further revealed that they have a problem with their memory and could not remember their names. Interviews conducted with staff revealed that S1 is no longer at the community and there is no staff with the name provided for S2 currently working at the community or during the time the complaint was submitted in November of 2023. All care staff denied speaking to any resident inappropriately and denied they have refused to assist residents. Three (3) out of thirteen (13) staff interviewed revealed that R1 voiced concerns to them about the above allegations, and have observed similar behavior from staff, however, all thirteen (13) staff revealed that they did not witness the noted allegations. Six (6) residents interviewed revealed that they have never been denied assistance or talked to inappropriately by any staff. On the allegations, “Facility staff spoke inappropriately to resident, Facility staff refused to assist resident with mobility, Facility staff refused to assist resident with dressing”; information gathered from interviews revealed that all care staff denied allegations, there is no staff by the name provided for S2, R1 could not remember the names of the staff when interviewed by the LPA, there were no witnesses, and six (6) other residents interviewed revealed they had no concerns. Based on interviews, although the allegation may be valid, at this time, there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegations above are deemed UNSUBSTANTIATED at this time. Exit interview conducted. Today's report was reviewed and emailed to the Executive Director.