complaint·July 21, 2025

Regarding the allegation, “Staff does not ensure resident's medical needs are being met”; it is the concern of the Reporting Party (RP) that Resident 1 (R1) has been diagnosed with lymphedema and has peripheral neuropath prior to admission to the facility and was scheduled for two appointments with the Physician from the facility but the Physician cancelled both appointments. It was further alleged that R1 does not need to go to the hospital but needs more hands-on care from facility staff, R1 sustained a fall and their lymphedema was triggered and R1 has asked for more help but staff does not help. The LPA reviewed records which indicated R1 was receiving medical care with physicians. R1 received home health services at the facility. R1 received assistance from care staff as well. Interviews with staff and charting notes confirmed R1 was receiving care, however oftentimes R1 would refuse care or refuse to go to scheduled appointments. Interviews with other residents confirmed they receive the care they need from staff and stated all of their care and medical needs were met. Based on interviews and records reviewed this allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation, “Staff does not ensure resident's medications are refilled in a timely manner”; it is the concern of the Reporting Party (RP) that on 03/23/25, Resident 1 (R1) needed their topical medication for their hands and toes but the Med Tech didn’t have any to give to them because the staff did not refill R1’s medication on time. Staff interviews revealed that they submitted refills on time, denied R1 was ever without medication due to the community not refilling them on time. However, R1 has orders for topical medications that can be self administered and remain at bedside with R1 and R1 will not notify MedTechs that their medications will be running out soon and often notify MedTechs they need a refill once the medications are already done. Additionally, file review revealed that R1 has a history of being non-compliant with medications and has a history of refusal of medication. There was no indication that mediations were not refilled on time by staff during file review. Lastly, all interviews with residents revealed that they have no concerns regarding medications not being refilled on time. Based on interviews and records reviewed this allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Report provided.