complaint·March 2, 2023

when R1 moved into the facility, R1 was at a care level 1. R1 fell on 07/29/2022, which resulted in a broken hip and hospitalization. When R1 returned to the facility at the end of August, R1's care needs were increased to a level 3 during R1's recovery. Upon review, the facility did issue a credit to R1's account to reflect a lower level of care (level 2 care) and backdated the credit for the difference in the levels of care to November 1, 2022. Record review revealed R1's assessments do reflect the change in care needs and the additional care provided. Based on interview and record review, although the allegation may be valid, at this time there is insufficient evidence to support the allegation, therefore, the allegation "facility overcharged resident" is deemed UNSUBSTANTIATED at this time. Exit interview was conducted with Executive Director. A copy of the report was provided.