complaint·September 15, 2023

qualifications, including current Administrator Certificate and resume. Additionally, LPA reviewed a video and article posted to the CALA (California Assisted Living Association) website. Administrator was named Outstanding Executive Director in Fall 2021, as nominated by peers in the Assisted Living community. Interviews with both former and current staff revealed that Administrator is positive, supportive, a great role model and leader in her field, professional, and handles every situation professionally and with respect. Other staff indicated she is “the biggest advocate for the residents, she will bend over backwards for the building, residents, and staff.” Yet another staff stated they “haven’t seen that level of transparency and honesty” from management at other places of employment. Resident interviews revealed the Administrator is nice, approachable, easy to talk to, and fixes any problems that arise. All parties interviewed had positive feedback on their interactions and observations of the Administrator. Based on interview and record review, there is insufficient evidence to support the allegation, therefore, the allegation that “facility Administrator is not properly qualified” is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of the report was provided.