complaint·May 6, 2024

unit. During both the initial complaint visit and the subsequent complaint visit, upon arrival at the facility, LPA observed beverage options in the facility’s Bistro, including ice water, lemon water, coffee, decaf coffee, and hot water for various tea choices. The facility also contains a lounge/bar area, which is open daily during designated hours and contains both alcoholic and non-alcoholic drink options. In the dining room, which is available throughout the day and evening, there are multiple choices for beverages, including but not limited to sodas, juices, coffee, hot and iced tea, as well as milk. Water is also available in the activity room and on each medication cart, as well as available bottled water. Residents throughout Assisted Living have access to water in their rooms, in both their bathroom sink, as well as kitchenette (if the unit is so supplied.) R1’s room was observed to contain bottles of Arrowhead water in a cabinet above their sink. R1 also had a mug available for use in their room. R1’s refrigerator, which is stocked by either the resident or their family, was observed to be empty at the time of the initial visit. Interview with R1 revealed they do have access to beverages at meals as well as between meals. Interview with staff revealed that although R1 is not observed utilizing the Bistro often, they are aware beverages are available throughout the facility. Other residents interviewed indicated the facility provides beverages to meet their needs. Based on interview and observation, there is insufficient evidence to support the allegation, therefore the allegation that “staff do not provide residents with adequate beverages” is deemed UNSUBSTANTIATED at this time. Allegation: “Staff do not treat residents with dignity:” The complaint alleges that R1 indicated that “people are mean” at the facility. During the initial complaint investigation, LPA interviewed R1 for additional details. R1 indicated staff are nice to her and the other residents and does not recall anyone being mean to her. Other residents interviewed indicated the staff are all kind, courteous and helpful. No residents have observed any instances where residents were not treated with dignity. Staff interviews also revealed that residents are treated well, there have been no reports to their knowledge of any residents being mistreated and they have not witnessed any incidents related to residents’ dignity. Staff did indicate that occasionally there are incidents where residents have been unkind to one another, but they encourage the residents to speak amongst themselves with respect and work through any concerns they may have. Staff do intervene when necessary. Based on interview and observation, there is insufficient evidence to support the allegation, therefore the allegation that “staff do not treat residents with dignity” is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of today’s report was provided via email.