complaint·February 19, 2025

Report Continued from LIC 9099... It was alleged that staff are not meeting the residents needs while in care. It was reported that short staffing has been an ongoing issue, resulting in residents being left unattended in common areas due to the lack of sufficient staff to monitor all residents. A record review of staff schedules for May 2024, June 2024, and July 2024 revealed that the facility consistently schedules three to four staff members for the memory care unit during both the AM and PM shifts, as well as two staff members during the NOC shift. Similarly, on the assisted living side, there are two to three staff members scheduled for the AM and PM shifts, and two staff members for the NOC shift. Although one staff member is shared between the NOC shift for both memory care and assisted living, there are at least four staff members available to assist on both sides. Interviews conducted with staff further revealed that residents are offered activities throughout the day, and the facility denied being short-staffed. Additionally, six out of six resident interviews indicated that the residents have no concerns about living at the facility and stated that the facility is meeting their needs. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “staff are not meeting the residents needs while in care”. Therefore, this allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Report was reviewed and copy issued.