complaint·January 29, 2026

Report Continued from LIC 9099... It was alleged that facility is in disrepair. It was reported that the main elevator near the front lobby had been out of service since 12/20/2025 and that the facility did not order the replacement part needed to repair the elevator in a timely manner. Records reviewed and interviews conducted revealed that the elevator went out of service on Friday, 12/12/2025. A service technician from the vendor, TK Elevator, inspected the elevator on the next business day, Monday, 12/15/2025. On 12/16/2025, the facility contacted the vendor to inquire about the status of the repair. At that time, the facility was informed that the required part—hydraulic packing—would be ordered and that a repair crew would be scheduled to complete the work. Although the necessary part was ordered shortly after the technician evaluated the issue, the delivery of the part and completion of the repair took longer than anticipated. A review of communication records with the vendor confirmed that the part has now been received and that a repair crew is scheduled to complete the repair on 01/30/2026 between 6:00 a.m. and 8:00 a.m. Furthermore, the facility consistently contacted the vendor throughout the process to request updates. During this time, one (1) additional elevator remained fully operational and available for use by residents and staff at all times while the main elevator was out of service. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “facility is in disrepair”. Therefore, this allegation is deemed Unsubstantiated at this time. Exit interview. A copy of the report was provided.