complaint·March 16, 2023

Report Continued from LIC 9099... It was alleged that resident was restrained. It was reported that Resident #1 (R1) was tied to the bed to not get out or slip out of bed. A review of R1’s physician report, dated 07/26/2022, noted R1 is confused, disoriented, and displays inappropriate and aggressive behavior. The report also indicated R1 was not able to bathe, dress/groom, feed, or take care of their toileting needs. Interviews and record review also revealed that during the night, R1 was screaming, yelling, and being combative. However, staff was comforting R1 and making sure they were safe. Additionally, during interviews, staff denied any claims that anyone at the facility has ever restrained a resident to their bed. Correspondingly, family members reported seeing residents move freely throughout the facility while visiting. Interviews conducted with residents revealed they felt safe and reported having no concerns living at the facility. Furthermore, interviews conducted with R1’s family revealed they did not observe any type of bruising on R1’s ankles after discovering the rope tied to the bed. Based on the investigation, there is insufficient evidence to support the claim that resident was restrained. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above-mentioned claim at the time the complaint was received. Therefore, the allegation is deemed Unsubstantiated at this time. It was also alleged that staff handled resident roughly. It was reported that upon arrival to the facility, R1 did not want to get out of the car. The staff grabbed R1 and dropped R1 on to the wheelchair. Interviews with residents revealed they have had no concerns while living at the facility. Residents stated staff has always been nice and reported feeling safe while at the facility. Interviews conducted with family members revealed they often visit the residents at the facility and reported never witnessing staff handling any residents aggressively. In addition, family members stated observing how staff treated residents and felt the staff was caring towards everyone. Furthermore, family members stated they had nothing negative to say about the facility and staff. Based on the investigation, there is insufficient evidence to support the claim that staff handled resident roughly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above-mentioned claim at the time the complaint was received. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted. No citations issued. Report was reviewed and a copy was issued to the Administrator.