complaint·February 16, 2024

On the allegation Residents are locked in facility, it is the reporting party’s concern that the facility is not allowing residents to leave the building, and are tying the doors up, so they cannot be opened. To investigate the allegation, the LPA conducted a file review for all the residents, conducted interviews and toured the facility. File review revealed that all residents cannot leave the facility unassisted based on their Physicians Report LIC602. Staff interviews revealed that facility doors are always locked from the outside, however never locked from the inside and residents can go outside on outings with their family or with a staff member. Furthermore, staff interviews revealed that they need to know where the resident are in case, they need to take their medication. The administrator stated that residents are able to leave whenever they want but due to their safety they need to be supervised based on their Physicians report. The administrator also stated that residents are usually sleeping at night, and only two care givers are available during the night shift, however if a resident would want to go out during the night they can call the administrator and he would be able to take them out. During the facility tour the LPA did not observe any exiting doors locked from the inside, and was able to exit the facility from any of the exiting doors. In addition, the LPA observed that the resident bedroom doors can only be locked from the outside. Based on the information gathered on the above allegation, although the allegation may have happened or is valid, there was insufficient evidence to confirm that “Residents are locked in facility”. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was issued.