complaint·January 31, 2024

It was alleged that Staff hit resident. It was further reported that staff slap Resident #1 (R1) and covered R1’s mouth. Information gathered revealed that there has not been any residents report of being hit by any staff. Staff interviews revealed that the residents have never voiced any concerns about staff hitting them, and if they did, they would report it. Staff interviews revealed there was an incident where R1 was being showered by their Home Health bath aid, and two staff (S1,S2) heard R1 screaming and went to assist. S1 started to pat R1 on their back to calm R1 down and denies slapping R1. R1 started to spit. S1 stated they placed their hands close to R1’s face to cover themselves from the spit and denied covering R1’s mouth. S2 revealed they were present during the incident and denied observing S1 slap or cover R1’s mouth. Administrator further stated they had a meeting with the hospice agency, and R1’s family members regarding the incident. Interview with Hospice Social director revealed that the incident had been discussed during a meeting, the facility denied any claims of abuse and no other issues regarding staff were on file. On 6/02/22 LPA Peraldi interviewed R1, who stated the facility was okay and that staff was okay. LPA Peraldi also interviewed a separate resident who stated staff are fine. On 1/31/24 LPA Cortez interviewed two (2) residents who denied ever observing staff hit residents and stated they have no concerns and feel safe at the facility. In addition, the Interview, LPA Cortez conducted with R1’s family revealed that they are very happy with the care the facility provided to R1. R1’s family also revealed that R1 was visited by family weekly and they did not have any concerns, and stated staff did not hit R1. Furthermore, R1’s family stated that they had a concern with R1’s bather and after they were replaced, they never had a problem. Based on information gathered during the course of the investigation, there is insufficient evidence to support the allegation, “Staff hit resident”. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was issued.