complaint·March 10, 2026

LPA was unable to effectively communicate with one (1) resident. LPA interviewed four (4) staff members. Staff reported that residents are typically asked if they need to use the restroom or have their diapers checked before each shift, before and after meals, before and after snacks, and before going to bed. Staff stated that R1 is encouraged to request assistance with using the restroom; however, at times when R1 requested assistance they already had urinated or had a bowel movement. LPA also interviewed five (5) residents’ family members or responsible parties. None of the (5) individuals did not report any concerns about staff failing to assist residents with toileting or incontinence care in a timely manner. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations "Facility staff did not assist resident with ambulating " has been deemed Unsubstantiated at this time. It was reported that “Facility staff spoke inappropriately to resident” It was alleged that staff told R1 to “shut up.” LPA’s interview six (6) residents during the investigation revealed one (1) resident stated they were not comfortable ringing a bell to request assistance, however when they do request assistance by other means staff attend to them in a timely manner. All (6) residents also reported they have not observed staff speak inappropriately to residents and did not express any concerns about staff speaking inappropriately or discouraging residents from requesting assistance. LPA was unable to effectively communicate with one (1) resident. LPA’s interview with four (4) staff members revealed all (4) Staff reported they have not observed any staff speak inappropriately to residents and have not observed staff deny assistance to residents when requested. LPA also interviewed five (5) residents’ family members or responsible parties. None of the (5) individuals expressed concerns about staff speaking inappropriately to residents in care. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations " Facility staff spoke inappropriately to resident” has been deemed Unsubstantiated at this time. It was reported that “Meals are not provided in a timely manner” as It was alleged that meals are not provided to residents at typical meal times. LPA interviewed six (6) residents during the investigation. One (1) resident stated they receive their meals "long after" typical meal times, but also indicated they can't recall what time the meals were served or when this occurred. Continued from 809-C The other (5) residents reported they have not experienced delays in meal service and did not express concerns about meals being provided at inconsistent times. LPA was unable to effectively communicate with one (1) resident. LPA interviewed four (4) staff members. Staff stated that meals are typically served at approximately 7:30 a.m., 12:00 p.m., and 5:30 p.m., with snacks offered between meals. Staff reported that residents are asked if they would like to eat when meals are offered and that some residents occasionally choose to eat later than the scheduled meal time depending on how much they ate during their previous meal time. LPA also interviewed five (5) residents’ family members or responsible parties. None of the (5) individuals expressed concerns regarding residents not receiving meals in a timely manner. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations " Meals are not provided in a timely manner”” has been deemed Unsubstantiated at this time. During the visit Administrator Emiliano C Siapno stated they had leave to attend to an urgent matter, but stated staff can sign in their place. Exit interview conducted and copy of report issued.