Complaint·February 26, 2025

(continued from LIC9099) Staff training records were up to date. Staff received dementia training in June of 2024 and postural support training in July 2024. Based on interviews with staff, they appear to understand how to handle fragile residents. Based on interviews with residents, they have never been handled roughly staff. Residents were happy with how staff treat them at the facility. Residents had nothing negative to say about staff or the administrator. Based on interviews and training records, the allegation staff handle residents in a rough manner is deemed UNSUBSTANTIATED at this time. No deficiencies were observed. Exit interview conducted and report issued to the administrator.