complaint·April 26, 2024

Continued from 9099 No pest activity was observed during that visit. On 04/22/2024, housekeeping staff were conducting a weekly cleaning on R1's room and observed evidence of bed bugs. R1 was relocated to a different unit and the room was treated on 04/25/2024. The facility has scheduled another company to conduct a  heat treatment on R1's bedroom on 05/01/2024. After the heat treatment the facility will clean and sanitize the room then R1 will be moved back. Records review further revealed, during Ecolab's scheduled monthly visits conducted on 01/18/2024, 02/16/2024, 03/07/2024 and 04/04/2024 their inspection report notated that there were no evidence of pest activity found during those visits. LPA's interview conducted with R1 revealed they have only left the facility with a family member to be taken to medical appointments at a local hospital, but continued to state their family member has not observed any bed bug activity in their own home. Also R1 did not express any potential or immediate concerns that this was an ongoing issue or that the facility staff does not do enough to prevent bed bugs. In addition, LPA's interview conducted with six (6) residents revealed that all (6) have not observed bed bugs or other bug infestations in the facility. Two (2) out of the six (6) residents interviewed were aware that R1's room was being treated for bed bugs and in addition all (6) residents interviewed did not express any potential or immediate concerns that there was an ongoing issue of bed bugs or that the facility staff does not do enough to prevent resident's rooms from  having bed bugs. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff does not prevent resident's room from having bed bugs ", is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.