complaint·October 22, 2024

Report Continued from LIC 9099... It was alleged that staff handled resident in a rough manner. It is the complainant’s concerns that two (2) caregivers were rough with Resident #1 (R1) resulting in R1 having bruises on their arms. Record review of R1’s physician’s report dated, 06/06/2024 lists R1’s primary diagnosis as osteoarthritis and mild cognitive impairment (MCI). Additionally, per R1’s preplacement appraisal information dated 04/24/2024 indicates under mental condition that R1’s short term memory is not really good. Interviews conducted with facility staff revealed that R1 has had a personal companion 24 hours a day for at least two (2) months. Staff stated that R1’s family hired a personal companion for R1 to ensure R1 was getting taken care of at all times as R1 has been alleging staff mistreatment. Additionally, per Los Robles occupational therapy evaluation dated 09/27/2024, it states “patient very verbose and requires frequent redirection”. During separate interviews conducted with R1, the LPA and complainant did not observe any bruising on R1’s arms. Furthermore, R1 was asked about the incident; however, due to R1’s inconsistency with their statements, the information obtained did not include evidence sufficient to corroborate the allegation. Based on the information obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “staff handled resident is a rough manner”. Therefore, this allegation is deemed Unsubstantiated at this time. No citations issued. Exit interview conducted. Report was reviewed and a copy issued.