complaint·December 20, 2024

Report Continued from LIC 9099... It was alleged that staff did not ensure facility was free from pests. It was reported that R1’s is being bitten by earwigs in their room. During the visit, the LPA conducted a walkthrough inside R1's apartment and did not observe any signs of bugs. Record reviews and interviews revealed that R1 had reported seeing earwigs inside their apartment. Staff stated that R1’s room had been inspected by several facility staff members to ensure there were no bugs or earwigs present. A record review of staff communication, dated 12/09/2024, indicated that the maintenance director had also inspected R1’s room and reported no bugs of any kind. Additional records show that the facility receives monthly pest control services from Ecolab to maintain a bug-free environment. Interviews further revealed that R1 has been consistently mentioning bugs, specifically earwigs, over the past couple of weeks, although staff have attempted to redirect R1, as they have not observed any bugs in R1’s bedroom. Furthermore, five out of five residents interviewed denied seeing any bugs while living at the facility and reported no concerns regarding pests. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “staff did not ensure facility was free from pests”. Therefore, this allegation is deemed Unsubstantiated at this time. No citations issued. Exit interview conducted. Report was reviewed and copy issued.