complaint·October 20, 2025

Report Continued from LIC 9099... It was alleged that facility staff do not meet resident’s hygiene needs and facility staff did not provide adequate grooming to residents in care. It was reported that R1’s teeth were not being brushed, and old food particles were observed. Additionally, R1 was often seen with uncombed hair. A review of R1’s Physician’s Report dated 01/23/2025 revealed that R1 requires assistance with bathing, dressing/grooming, and toileting needs. Although the report states that R1’s mental condition may include confusion/disorientation, inappropriate behavior, aggressive behavior, and sundowning, R1 is still able to follow instructions and communicate their needs. According to the Resident Assessment dated 07/08/2025, R1 requires hands-on assistance with all grooming and hygiene tasks, assistance with dressing and undressing twice daily, observation and assistance during meals, routine medication management, as well as scheduled toileting and assistance to and from the bathroom. Record review and interviews conducted indicated that R1 is currently receiving hospice care, which provides 2–3 showers per week and ensures that R1’s hygiene needs are met. Staff interviews revealed that caregivers assist residents with grooming and hygiene based on their individualized care plans. Staff also stated that R1’s hair is brushed every morning before breakfast, and teeth are brushed both in the morning and before bedtime. Interviews with R1’s personal companion and family confirmed that hospice services come 2–3 times weekly to provide showers, and facility staff frequently check on R1 throughout the day. Furthermore, R1’s family did not express any concerns regarding R1’s grooming or hygiene needs not being met. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegations of “facility staff do not meet the resident’s hygiene needs” and “facility staff did not provide adequate grooming to residents in care”. Therefore, these allegations are deemed Unsubstantiated at this time. It was also alleged that facility staff did not ensure resident clothing needs were being met. It was reported that R1 wore the same clothes for several days in a row. Interviews conducted with staff revealed that all residents’ clothes are changed daily, and laundry is done weekly. Additionally, staff stated that they change R1’s clothes every morning after waking up, before breakfast. Furthermore, an interview with R1’s personal companion confirmed that each morning upon arrival, R1 is observed to be clean and wearing different clothes than the previous day, confirming that facility staff change R1’s clothes at least once daily. Based on the information received, the Department has insufficient evidence to support the allegation of “facility staff did not ensure resident clothing needs were being met”. Therefore, this allegation is deemed Unsubstantiated at this time. No citations issued at this time. Exit interview conducted. A copy of the report was provided.