complaint·December 13, 2023

Upon the LPA’s observation of the living room, kitchen and dining area it was observed that the areas are in the middle of the home, upon entry into the facility you enter the living room right away and directly adjacent to the living room is the kitchen and dining room. LPA observed that there is one main hallway to the left of the living room with resident rooms and one resident room located in a smaller hallway next to the kitchen. Staff interviews confirmed that both hallways are frequented by staff throughout the day and that staff can hear residents calls as the common areas are centrally located. Furthermore, staff confirmed that those residents that have call buttons can use them and those that do not are checked on continuously throughout the day and night. Staff did not reveal any concerns with hearing residents. At the time of the visit the LPA was able to hear the call button notification in the living room and common areas when pressed. Resident interviews did not reveal concerns with staffing or staff meeting their care needs as they are able to call staff for assistance or staff will come around and check on them throughout the day. Resident interviews confirmed that staff are attentive to their needs and calls for assistance are met in a timely manner. Based on the evidence obtained, there is insufficient evidence to support the claim that facility staff was unable to hear residents calls for assistance. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.