complaint·April 10, 2024

Staff are restricting a resident's visits with their family. On the allegation of staff are restricting a resident’s (R1) visit with their family; the Reporting Party’s (RP) concern is that the staff violated the personal rights of the resident by not allowing the family members to visit with R1 privately. To investigate the allegation, the LPA reviewed records presented by the facility administrator pertaining to R1, and interviewed the Conservator on 03/07/2024, and the Case Worker on 03/07/2024. The interview with the administrator revealed that the Conservator had instructed the facility staff via telephone communication that R1 was allowed to have visitations from family members, however, only when the case worker was present. Furthermore, the administrator presented to the LPA a hand- written note created by the administrator, noting the statement of restricting visitations made by the Conservator with date and time of the telephone call. No additional documentation on the restriction was presented. The LPA reviewed the conservatorship court documents; and found that the court order does not reflect restrictions placed on the family visitations. Based on the information obtained through interviews and record review, there is sufficient evidence to support the allegation that staff violated the personal rights of the resident by not allowing the family members to visit with R1 privately. Therefore, the allegation that staff are restricting a resident's visits with their family, is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiency is cited (refer to LIC 9099-D). Citations were issued. Exit interview was conducted. A copy of the report and Appeal Rights were issued.