complaint·May 30, 2024

Following is a summary of the allegations and investigation findings: Regarding allegation “Staff isolates resident” – Information was provided that resident #1 is kept isolated in the facility and does not get to go outdoors. Owner of facility, administrator and staff denied the allegation and stated that when the weather is nice residents are taken out to the backyard and also if resident preferred, they would go out side around the block. According to staff residents are not isolated. Resident #1 was interviewed expressed being satisfied with staff and care. Resident #1 was asked if they feel isolated in the facility and resident expressed being satisfied with the facility staff and care provided. Three out of four residents who were able to communicate with LPA were interviewed and expressed that they feel safe at the facility and are satisfied with the care provided. Residents reported that they are not isolated and have not observed any other resident be isolated in the facility. Potential witnesses interviewed reported that they have never witness any resident to be isolated in the facility. Based on the information obtained during the investigation, the Department does not have sufficient evidence to support the allegation of “Staff isolate resident.” Therefore, this allegation is deemed Unsubstantiated at this time. Regarding allegation “Staff are not meeting resident needs” – Information was provided that resident #1 is not provided a higher quality of care as well as a higher quality of living. According to reporting party resident #1 was scratching a lot and they are not sure if resident #1 is checked on or evaluated by a skilled professional. Also reporting party expressed that they feel that resident #1’s current medications prescribed are not good for resident #1 and felt that facility needs to have resident #1’s medications reviewed by an outside skilled professional and not the owner of the facility who is a physician or any other physician who is related to the owner. Interview with staff revealed that resident #1 is in no distress and does not require higher level of care and that they are able to meet resident #1’s needs. Owner and Administrator both stated that resident #1’s physician is approved by conservator and friend of resident #1’s. Resident #1 was interviewed and expressed being satisfied with the facility services and likes the facility and staff. Resident #1 did not look distressed or uneasy when observed at the facility during the initial visit on 4/18/2024 and subsequent visit on 05/08/2024. Resident #1’s medication record observed did not reveal any discrepancies and all medications recorded observed prescribed by the physician and reviewed last on 3/21/2024 by Dr. Kirti Talole. Three out of four residents interviewed did not reveal any unmet needs. Potential witnesses interviewed expressed being satisfied with the care services and feel that residents needs are met by care staff. Based on the information obtained during the investigation, the Department does not have sufficient evidence to support the allegation of “Staff are not meeting resident needs.” Therefore, this allegation is deemed Unsubstantiated at this time. Regarding allegation “Staff do not provide activities for resident” – Information was received that resident #1 is not offered any activities. Resident #1 was observed resting during LPA’s initial visit on 04/18/2024; LPA spoke with resident #1 once resident woke up. Resident #1 enjoys reading and painting/drawing. Staff and administrator shared some of resident #1’s drawings and stated that resident #1 also likes to read which resident does consistently during the day. Resident #1 acknowledged reading and painting at the facility. Resident expressed receiving great joy in reading and painting. Three out of four residents interviewed expressed that they offered several different activities however some residents choose to participate and other do not. Potential witnesses interviewed stated that facility do provide activities for residents. During the initial and subsequent visit on 04/18/2024 an 05/08/2024, LPA observed resident #1 reading and painting. Other residents were observed watching a movie/show. Based on the information obtained during the investigation, the Department does not have sufficient evidence to support the allegation of “Staff do not provide activities for resident.” Therefore, this allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report provided.