complaint·May 30, 2024

review of resident #1’s records, and interview with potential witnesses on 05/18/204. Following is a summary of the allegations and investigation findings: Regarding allegation, “Staff stuffed a rag into a resident's mouth while in care” and “Staff behavior poses as a risk to the residents”. Information was received that staff (name unknown) took a rag and stuffed it into resident #1's mouth to keep resident quiet. It is unknown how often this happens. I was also mentioned that staff are “mean to residents” which is a concern for residents and “this is why everyone keeps leaving”. Staff and licensee/administrator denied the allegation and stated that they are respectful to everyone and would not do such a thing. Staff denied ever being mean to any resident. Three out of the four resident who were able to communicate were interviewed and expressed being satisfied with the staff and care provided. Resident interviewed also denied the allegation and stated that they are not mistreated in any way and feel safe at the facility. Potential witnesses interviewed expressed that staff are good with the residents and they have not witnessed any staff mistreat or act in a mean way towards any of the residents. Based on the information obtained during the investigation, the Department does not have sufficient evidence to support the allegations of “Staff do not provide activities for resident” and “Staff behavior poses as a risk to the residents”. Therefore, this allegation is deemed Unsubstantiated at this time.