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Inspection visit

complaint

BALANCED LIVING BOARD AND CARELicense 5658504001 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Continued from LIC 9099 Upon LPA’s arrival to the facility, S1 admitted that they did not speak English and inquired if the LPA spoke Spanish. Moreover, interviews further reflected that the residents and witnesses are also unable to communicate with S1, and if they had concerns, they would contact the administrator via phone. It was also revealed that S1 would contact the administrator to translate. Based on the information gathered during the course of the investigation, the Department has sufficient evidence to determine that the facility staff are unable to communicate with resident due to language barrier. Therefore, the above allegation is deemed SUBSTANTIATED at this time. Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). A telephonic exit interview was conducted with facility's Licensee and Administrator. A hard copy of the report was provided. A copy of the report and appeal rights was issued.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87208(a)(5)Type B

    87208(a)(5)(a) Each facility shall have and maintain a current, written definitive plan of operation. The plan and related materials shall... Any significant changes in the plan of operation... (5) Staffing plan, qualifications and duties.This requirement is not met as evidenced by… Based on observation, and interviews, licensee did not comply with the above section by not ensuring plan of operation documentation is being kept readily avaailable to licensing departments which poses a potential health, safety and personal rights risk to resident in care.

  • 87508(b)Type B

    87508 Register of Residents (b) Registers of residents shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours... This requirement is not met as evidenced by…

  • 87411(d)(3)Type B

    87411(d)(3) Personnel Requirements: All personnel shal... This training and/or related experience shall provide knowledge of and skill in the following... (3) Skill... including the ability to communicate with residents. This requirement is not met as evidenced by… Based on observation, and interviews, licensee did not comply with the above section by not ensuring Staff #1 (S1) is able to communicate with facility residents and other parties, which poses a potential health, safety and personal rights risk to resident in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 1, 2024 inspection of BALANCED LIVING BOARD AND CARE?

This was a complaint inspection of BALANCED LIVING BOARD AND CARE on July 1, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to BALANCED LIVING BOARD AND CARE on July 1, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87208(a)(5)(a) Each facility shall have and maintain a current, written definitive plan of operation. The plan and rela..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.