complaint·November 18, 2024

(2ND PAGE) Report Continued from LIC 9099... On 09/16/2024 telephonic interviews with four (4) family members of residents from 1:35 p.m. to 4:45 p.m. residing at the facility and on 09/16/2024 reviewed relevant documents pertaining to the investigation. On the allegation, Facility staff punched resident, it is the concern of the Reporting Party (RP) that the facility Staff #1 (S1), Staff #2 (S2) and Staff #3 (S3) punched Resident #1 (R1) all over the body leaving bruises. R1 reportedly had a bruise on their right shoulder but stated it was unrelated to being punched by staff and was due to a fall. RP reported a full body check was conducted on R1 and R1 had a yellow bruise on the right shoulder only and no bruising on the back. Interviews with residents revealed that facility staff have never been physically aggressive including being punched by staff. Residents stated they have never witnessed or aware of staff being physical including punching any residents including R1. Furthermore, residents denied facility staff being rough or aggressive with them at any time while living at the facility. The LPA was unable to interview R1 as they are no longer living at the facility and their current location is unknown. Interviews with staff including S1, S2, and S3 revealed that staff are unaware of any facility staff punching R1 or ever being physically aggressive towards residents. S1, S2, and S3 deny punching R1. Record review reveal that S1, S2, and S3 have not had any disciplinary action or concerns regarding the quality of care they provide. Interviews with resident families revealed that they visit the facility randomly, unannounced ranging one (1) to four (4) times a week with no concerns with the facility staff including S1, S2, and S3. Families have no concerns with the quality of care the facility provides. They have not witnessed any aggressive behavior including punching by any of the staff. Based on information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Facility staff punched resident is deemed unsubstantiated at this time. Report Continued on LIC 9099C 3RD PAGE... ( 3RD PAGE) Report Continued from LIC 9099C 2ND PAGE... On the allegation, Resident fell due to lack of supervision, it is the concern of the Reporting Party (RP) that Resident #1 (R1) fell due to lack of supervision. R1 stated that they have a bruise on their right shoulder due to the fall off of their bed of which staff did not assist R1 with afterwards. RP reported a full body check was conducted on R1 and R1 had a yellow bruise on the right shoulder. Staff interviews revealed that there are always two (2) staff regularly scheduled and record review corroborated that the facility has two (2) staff regularly scheduled. Staff interviewed stated they check on residents frequently and have not had any recent falls that they witnessed or made aware of. Staff stated they are unaware that R1 had any falls while residing at the facility. Resident interviews revealed that two (2) staff are regularly scheduled. Staff are attentive and regularly engaged. Residents have not witnessed or heard of any resident falling recently. Residents did not witness R1 fall and were not made aware of R1 falling. Residents reported no concerns with the supervision the facility provides. Interviews with resident families revealed that they visit the facility randomly, unannounced ranging one (1) to four (4) times a week and the facility always has two (2) staff scheduled. Families were not aware or made aware of any recent falls at the facility. Families state that staff are regularly engaged with the residents and have no concerns with the supervision that is provided at the facility. Although the allegation may have happened or is valid, there is insufficient evidence to support the allegation. Therefore, the allegation of Resident fell due to lack of supervision is deemed unsubstantiated at this time. Exit interview conducted. Report was reviewed and a copy was provided.