complaint·May 12, 2025

According to the Executive Director, all disposable furniture and affected items were replaced, and R1’s clothing and personal belongings were cleaned and sanitized. Ecolab returned on 04/14/2025, to continue treatment in R1’s room and to inspect the adjacent common areas. No new signs of bed bug activity were observed at that time. On 04/21/2025, Resident #2 (R2), who resides in the room next to R1, was admitted to the hospital due to concerns related to possible bed bug bites. Hospital discharge documentation indicates that R2 was diagnosed with cellulitis. On 04/22/2025, Ecolab conducted an inspection and provided pest control services in R2’s room, the room across the hallway, and the nearby common areas. The couches in the memory care common space were also inspected. No new bed bug activity was identified during this inspection. Interviews with facility staff revealed that, since the initial bed bug report, all resident rooms have been inspected each morning for signs of infestation, with no additional activity reported. During the LPA's physical inspection of R1’s room, surrounding rooms, and adjacent areas, no evidence of bed bugs was observed. The facility has demonstrated a proactive approach to pest management and is under a standing contract with Ecolab to conduct monthly inspections and services to help ensure the facility remains free of infestations. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff does not keep resident’s room free from bed bugs” is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.