complaint·January 14, 2026

and/or has a last minute appointment, the front desk staff will check for availability and add the resident to the schedule if there is availability. In the case of R1, interview revealed that R1's family member called and left a voice message for the concierge at 07:43AM on 01/12/2026 indicating R1 had an appointment scheduled and required transportation. Concierge attempted to return the call, however, R1's family member did not answer nor did R1 or their family member follow up when they were both in the facility speaking to the staff in person. Later that day, police officers arrived at the facility to check on R1. Police informed concierge that R1 had not been assisted with transportation arrangements. Concierge then reached out to R1 via telephone and gathered details about the appointment. Concierge was able to arrange facility transportation for R1's medical appointment scheduled for the next day. Concierge did receive a call back from R1's family member on the morning of 01/13/2026 and informed them of the transportation arrangements. Interview with R1 confirmed the facility driver did assist R1 in their transportation needs and took R1 to their appointment. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of today's report was provided.