complaint·July 9, 2025

(continued from LIC9099) During today’s visit, LPA Camara obtained pertinent documents and interviewed the Resident Care Coordinator (RCC) at 10:50 a.m. and the ED at 10:30 a.m. Both stated they have procedures for meeting staffing needs. If they still are unable to find staff to fill spots, the ED will get agency staff to cover, but they have not needed agency staff in about a year because they are able to cover call outs. LPA reviewed the schedules for both assisted living and memory care. In assisted living the facility typically schedules four caregivers and two medication technicians on the morning shift (6:00 a.m. - 2:00 p.m.) and the afternoon shift (2:00 p.m. - 10:00 p.m. The overnight shift (10:00 p.m. - 6:00 a.m.) (NOC shift) typically has two caregivers and one medication technician. The memory care typically has three or four caregivers and a medication technician during the morning and afternoon shifts and one caregiver and one medication technician during the NOC shift. Based on interviews and records reviewed, the allegation “Facility does not have sufficient staff to meet the needs of residents in care” is deemed UNSUBSTANTIATED at this time. The ED was unavailable to sign this report. The Business Office Director Harmony Langarica signed on the ED's behalf. No citations issued. Exit interview conducted and report issued.