complaint·November 13, 2025

On the allegation “Facility did not issue a refund to a resident in care” it is the concern of the Reporting Party (RP) that Resident 1 (R1) paid $6500 on 10/16/25 to live at the facility for thirty days, however R1 moved out on 10/20/25, requested a refund for the days they did not live at the facility and R1 did not receive a refund. A review of R1’s Admission agreement revealed that under the Facilities refund policy the facility requires a thirty (30) day notice of intent to vacate from the resident or resident’s responsible party unless agreed in writing and in advance with the administrator. The admission’s agreement was signed and dated by R1 on 10/16/2025. Interviews with staff and R1 confirmed that even though R1 left on 10/20/25, R1 did not give a 30 day notice of intent to vacate. Additionally, the Administrator revealed that they are willing to work with R1 to issue a proportional refund. Based on the information gathered, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “facility did not issue a refund to a resident in care” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of today's report was provided.